The new management approach based on Kaizen by all
Let’s wash our hands much more frequently to prevent atypical pneumonia!
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Lead time reduction cannot be achieved by the president alone. Experts alone cannot do it either. This is a theme that really requires the participation of all the employers and all the employees. In a normal company organization, each person can only do his or her job. It is not easy to discuss improvement between different departments, even if they are related to each other. However, on the other hand, people from various departments gather on Genba and discuss their relations and problems about the products, synergistic and surprisingly large effect will be delivered, and in the process you can get high motivation.
The president gather the Kaizen that have been implemented separately by each department and determine themes of overall optimization. Then the small Kaizen by each people gets together and they become big and start supporting the company’s strategy.
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Question : Have you had an experience of this type Kaizen?
The strong intrinsic which Japanese manufacturing industry has 8
Producing and selling go together. We have to think both together.
The first surprise was that they recognize that the speed of the market change was extremely fast and that they were working accordingly. This was a surprise for me, but it was also what I could imagine.
The second surprise was that the people whose responsibility were “Create”⇒ ‟Produce”⇒‟Sell” got together in one place and made immediate decision. The gathering member was not the people in one department or not a big conference which one person spoke, and the rest people just listened. all the related people stood up and each of them had a white board marker in front of the whiteboard and created the active solution.
Question: Have you ever held a meeting that in front of the whiteboard everyone has a marker and discuss writing on the board?
The strong intrinsic which Japanese manufacturing industry has 9
The sun light is getting stronger. It is time to start taking care against heat stroke.
Three people kept discussing although I an outside Japanese visitor was there. The person who guided me there told me that a big decision was made then there. If so, it is very prompt decision.
The walls in the corridor were all whiteboards and I saw plenty of people discussing in front of the boards. I was overwhelmed to see big decision done quickly in front of me. But taking time calmly afterwards, I thought that their way of making quick decision with the related people together is also the way which Japanese manufacturing industry was good at.
Question: I wrote that the great meeting which I saw there is what Japanese manufacture industry was good at. Do you agree with me?
Change in the world and the problems with Japanese manufacturing industry. 5
But from now on, competition starts from finding real customer needs because the competition will be done based on attraction quality assuming that functional quality is good.
The important lead-time is not only the production lead-time so far but also the total lead-time starting from finding out the customer needs, design it, produce it and sell it with reasonable price in a very short time from now on.
I name this lead-time “customer satisfaction lead-time” and Japanese production companies should shorten the customer satisfaction lead-time rather than the production lead-time.
In order to cope with it, all the company skills not only production engineering and Genba Kaizen but also marketing, designing, and sales should get together.
Question : Previously quality was evaluated mostly by function but these days by attraction. What do you think of it?