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2018.09.20
Yukio Kakiuchi’s Kaizen diary 4 Since I go on business trips from factory to factory almost every day, I have a lot of belongings. The weight of my bag becomes almost 20 kg because I pack my PC, books, and spare clothes for one week.
I am often asked “it is tough to move with such heavy baggage, what kind of bags are you using?” I love this question because I am proud of my bag.It is a business bag made by SWANY Corporation, and I have been using it almost since I became a consultant. I have been a heavy user for about 25 years. Why is that so good? The developer of the bag, Mr. Etsuo Miyoshi (former president) has the aftereffect of severe polio, but he was moving around the world as a salesman with great vitality. However, big luggage was occasionally very difficult to move because of the handicap. Then he made a good bag that everyone can use easily from his own experience. It’s amazing improvement, isn’t it!
For details, I would like you to see the website of the company. Point is, it is not a pulling type, but it is a pushing type, so it is safe. And because it can be pushed at the position of natural hand position it is also a substitute for my walking stick. Besides, the sound of the caster is small. There are tremendously loud noise bags which are not good to use late in the night.
I use a SWANY bag for two years. Since I move with the bag carrying 20 kg and for at least 3000 steps every day, I change tires after about a year. The other day, the tire was broken after a year, I replaced them for new ones. I will use my bag for another year to be supported.
Suwanee Corporation Website
https://swany-shop.jp/
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2018.09.07
The new management approach based on Kaizen by all 4 The sun light is becoming weaker. I am happy, it is autumn.
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Currently, economic activities in Japan is changing center industrial production only to service implementation also. For example, it is not enough just to create a new smart-phone, but also find a new way to use that phone. Consumers are seeking not only functional performance improvements but also experiences with more satisfactory usage.
In other words, it has been an era of technological pursuits and you can sell them if they are functionally good. And then, the company’s management could show enough result by independent activities by each department, such as sales, design, technology, control, and manufacturing.
However, from now on, on the premise of using the high technology that we have cultivated so far, it is required to satisfy the strong demand of the service to satisfy individual users. Therefore, independent activity by each department is insufficient.
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Question: I’ve been told that improvement of service is important since long time ago, but don’t you think that the meaning of the service of the past is different from that of the service required now?