This Week’s Kaizen |
Kaizen Consultant Yukio Kakiuchi web site

The new management approach based on Kaizen by all 7     2018.11.22
customer satisfaction lead time, lead time

It became very cold. The season of flu started. Let’s start washing hands more often!

And the improvement targets will extend from “inside the factory” to “all around the factory including the market”. We will quickly recognize the wide demands of customers, get orders from them, and produce the ordered items quickly at high quality, low cost. It is It is not only “production lead time” from the start of production until the product is made but also “customer satisfaction lead time” that expands the scope of manufacturing to the customer. We will shorten this customer satisfaction lead time with the company’s total power.


Question: Can you image the image of the customer satisfaction lead time?